Refund Policy

At EcomShadow, we want every seller to be satisfied with their subscription. We offer a straightforward refund policy that balances seller confidence with the nature of digital services.

As a general principle: we offer a 7-day refund window on first-time paid subscriptions if you are not satisfied with the platform, no questions asked. Outside of this window, refunds are evaluated on a case-by-case basis as described below.

EcomShadow offers a free plan with access to core features. We strongly recommend exploring the free plan before purchasing a paid subscription to ensure the platform meets your needs.

Where a free trial of a paid plan is offered, it will be clearly indicated at signup. No payment is charged during a free trial period, and you may cancel before the trial ends without any charge.

The following situations are not eligible for a refund under any circumstances:

• Refund requests submitted more than 7 days after the payment date (except in cases of billing errors)
• Requests based on dissatisfaction with marketplace API performance, as we have no control over third-party platforms
• Accounts suspended due to violation of our Terms of Service or misuse of the platform
• Partial refunds for unused days in a monthly billing period
• Refunds for add-ons or one-time purchases once the service has been delivered
• Refunds where the account shows substantial use of paid features during the refund window

If you are unsure whether your case qualifies, contact us — we review every case fairly.

To request a refund, follow these steps:

Once a refund is approved:

• Processing time: Refunds are initiated within 3 business days of approval.
• Credit to account: Depending on your payment method and bank, the refund will reflect in your account within 7–10 business days in India.
• Payment method: Refunds are credited back to the original payment method (UPI, credit/debit card, net banking, etc.). We do not issue cash refunds or transfer to a different account.
• GST: As per Indian GST regulations, the GST component of the transaction may not be refundable once a GST invoice has been issued. We will advise on this on a case-by-case basis.

You will receive an email confirmation when the refund is initiated. If you do not see the refund after 10 business days, please contact your bank first, then reach out to us.

You may cancel your EcomShadow subscription at any time. Here's what happens when you cancel:

• Monthly plans: Your subscription remains active until the end of the current billing period. You will not be charged for the next cycle. No prorated refund is issued for the remaining days in the current month.
• Annual plans: Your subscription remains active until the end of the annual period. No refund is provided for the remaining months unless the cancellation falls within the 7-day window.
• Access after cancellation: You retain full access to your paid features until the end of your paid period. After that, your account reverts to the free plan.
• Data retention: Your data is retained for 90 days after cancellation, during which you can reactivate your account. After 90 days, data is permanently deleted.

To cancel, go to Account Settings → Subscription → Cancel Plan or email [email protected].

If you downgrade from a higher plan to a lower plan:

• The downgrade takes effect at the start of your next billing period.
• You continue to enjoy the higher plan's features until the end of the current billing period.
• No refund is issued for the price difference in the current period.

If you upgrade your plan mid-cycle, you will be charged a prorated amount for the remaining days, and the higher plan activates immediately.

We understand that situations outside of normal policy do occur. We review exceptional cases with empathy, including:

• Prolonged platform unavailability (downtime exceeding 24 hours) during your paid period
• A critical feature that was clearly advertised as available but was broken or inaccessible during your paid period
• Documented medical, family, or other personal emergencies that prevented use

In such cases, please contact us with documentation and we will do our best to find a fair resolution — which may include a full refund, partial credit, or plan extension.

For all refund and billing-related queries:

This Refund Policy is part of our Terms of Service and subject to the laws of India.